Inventor

RICHMAN PAUL L

US9 patents

⚠️ This page may combine multiple inventors who share the name “RICHMAN PAUL L”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA TECHNOLOGY CORP

5 patents

US6463346B1Oct 8, 2002

Workflow-scheduling optimization driven by target completion time

AVAYA TECHNOLOGY CORP168 citations97

US6453038B1Sep 17, 2002

System for integrating agent database access skills in call center agent assignment applications

AVAYA TECHNOLOGY CORP348 citations97

US6972761B1Dec 6, 2005

Method and apparatus for monitoring work center operations

AVAYA TECHNOLOGY CORP41 citations92

US6720967B1Apr 13, 2004

Method and apparatus for displaying work flow information

AVAYA TECHNOLOGY CORP29 citations92

US7239316B1Jul 3, 2007

Method and apparatus for graphically manipulating data tables

AVAYA TECHNOLOGY CORP34 citations90

LUCENT TECHNOLOGIES INC

2 patents

US5898772AApr 27, 1999

Logical PC agent

LUCENT TECHNOLOGIES INC65 citations94

US6009162ADec 28, 1999

Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system

LUCENT TECHNOLOGIES INC14 citations70

AVAYA INC

1 patent

US6704410B1Mar 9, 2004

System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications

AVAYA INC370 citations97

AT & T INFORMATION SYSTEMS INC

1 patent

US4582959AApr 15, 1986

Message waiting alerting method

AT & T INFORMATION SYSTEMS INC25 citations80