Inventor

PAK WAI HONG

US2 patents

Patents

2 patents

US7103171B1Sep 5, 2006

System and method for multi-channel communication queuing using routing and escalation rules

SIEBEL SYSTEMS INC272 citations95

US7308093B2Dec 11, 2007

System and method for multi-channel communication queuing using routing and escalation rules

SIEBEL SYSTEMS INC20 citations89