Inventor

MCCROSSAN RICHARD

US6 patents

⚠️ This page may combine multiple inventors who share the name “MCCROSSAN RICHARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

5 patents

US9912810B2Mar 6, 2018

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69

US9942399B2Apr 10, 2018

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48

CHANG YI

1 patent

US8831203B2Sep 9, 2014

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

CHANG YI52 citations94

MCCROSSAN RICHARD

GENESYS TELECOMMUNICATIONS LABORATORIES INC

System and method for chat automation

System and method for managing and transitioning automated chat conversations

System and method for monitoring progress of automated chat conversations

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

CHANG YI

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution