Inventor
SEGRE PAUL
US7 patents
Patents
7 patentsUS9912810B2Mar 6, 2018
System and method for chat automation
GENESYS TELECOMMUNICATIONS LABORATORIES INC222 citations96
US10038787B2Jul 31, 2018
System and method for managing and transitioning automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC21 citations92
US9866693B2Jan 9, 2018
System and method for monitoring progress of automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC26 citations92
US9774739B2Sep 26, 2017
Resource sharing in a peer-to-peer network of contact center nodes
GENESYS TELECOMMUNICATIONS LABORATORIES INC8 citations82
US9588830B2Mar 7, 2017
Local survivability in a distributed contact center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US10567587B2Feb 18, 2020
Resource sharing in a peer-to-peer network of contact center nodes
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations61
US9430757B2Aug 30, 2016
Rich personalized communication context
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations50