Inventor
O'DONOGHUE STEVE
US3 patents
Patents
3 patentsUS10038787B2Jul 31, 2018
System and method for managing and transitioning automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC21 citations92
US9866693B2Jan 9, 2018
System and method for monitoring progress of automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC26 citations92
US9723145B2Aug 1, 2017
System and method for analysis and correlation of scoring and customer satisfaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations82