Inventor
HODSON JEFF
US9 patents
⚠️ This page may combine multiple inventors who share the name “HODSON JEFF”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
7 patentsUS6870926B2Mar 22, 2005
Method of optimizing call center resources based upon statistics
ROCKWELL ELECTRONIC COMMERCE18 citations82
US7363588B2Apr 22, 2008
GUI for organizational environment
ROCKWELL ELECTRONIC COMMERCE5 citations60
US7373387B2May 13, 2008
Session to track actual e-mail handling time
ROCKWELL ELECTRONIC COMMERCE4 citations59
US7349529B2Mar 25, 2008
Contact center conferencing of e-mail message
ROCKWELL ELECTRONIC COMMERCE5 citations59
US6868153B2Mar 15, 2005
Customer touch-point scoring system
ROCKWELL ELECTRONIC COMMERCE2 citations59
US7330429B2Feb 12, 2008
Method and apparatus for internet protocol transaction routing
ROCKWELL ELECTRONIC COMMERCE1 citations50
US7460651B2Dec 2, 2008
Contact identifier for message types
ROCKWELL ELECTRONIC COMMERCE0 citations49