Inventor
BONIFAZI CARLO
US10 patents
⚠️ This page may combine multiple inventors who share the name “BONIFAZI CARLO”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
8 patentsUS7184540B2Feb 27, 2007
Personality based matching of callers to agents in a communication system
ROCKWELL ELECTRONIC COMMERCE306 citations98
US7058578B2Jun 6, 2006
Media translator for transaction processing system
ROCKWELL ELECTRONIC COMMERCE24 citations92
US7197132B2Mar 27, 2007
Adaptive transaction guidance
ROCKWELL ELECTRONIC COMMERCE29 citations89
US7460659B2Dec 2, 2008
Best practices learning for agents in a communication system
ROCKWELL ELECTRONIC COMMERCE14 citations83
US6931119B2Aug 16, 2005
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
ROCKWELL ELECTRONIC COMMERCE17 citations82
US6868153B2Mar 15, 2005
Customer touch-point scoring system
ROCKWELL ELECTRONIC COMMERCE2 citations59
US7460651B2Dec 2, 2008
Contact identifier for message types
ROCKWELL ELECTRONIC COMMERCE0 citations49
US7324640B2Jan 29, 2008
Transaction outcome state mapping
ROCKWELL ELECTRONIC COMMERCE0 citations48