Inventor
SHAMBAUGH CRAIG
US5 patents
Patents
5 patentsUS7197132B2Mar 27, 2007
Adaptive transaction guidance
ROCKWELL ELECTRONIC COMMERCE29 citations89
US6771746B2Aug 3, 2004
Method and apparatus for agent optimization using speech synthesis and recognition
ROCKWELL ELECTRONIC COMMERCE69 citations89
US7363588B2Apr 22, 2008
GUI for organizational environment
ROCKWELL ELECTRONIC COMMERCE5 citations60
US6868153B2Mar 15, 2005
Customer touch-point scoring system
ROCKWELL ELECTRONIC COMMERCE2 citations59
US7324640B2Jan 29, 2008
Transaction outcome state mapping
ROCKWELL ELECTRONIC COMMERCE0 citations48