Inventor
MICHELSON MARK J
US9 patents
⚠️ This page may combine multiple inventors who share the name “MICHELSON MARK J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
4 patentsUS7184540B2Feb 27, 2007
Personality based matching of callers to agents in a communication system
ROCKWELL ELECTRONIC COMMERCE306 citations98
US7058578B2Jun 6, 2006
Media translator for transaction processing system
ROCKWELL ELECTRONIC COMMERCE24 citations92
US7460659B2Dec 2, 2008
Best practices learning for agents in a communication system
ROCKWELL ELECTRONIC COMMERCE14 citations83
US6931119B2Aug 16, 2005
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
ROCKWELL ELECTRONIC COMMERCE17 citations82
ROCKWELL INTERNATIONAL CORP
2 patentsUS6222919B1Apr 24, 2001
Method and system for routing incoming telephone calls to available agents based on agent skills
ROCKWELL INTERNATIONAL CORP369 citations98
US5715306AFeb 3, 1998
Automatic call distribution system with user definable logging and method therefor
ROCKWELL INTERNATIONAL CORP77 citations95