Inventor

PODGORNY IGOR A

US80 patents

⚠️ This page may combine multiple inventors who share the name “PODGORNY IGOR A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

PODGORNY IGOR A

INTUIT INC

Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated

Real-time tracking of user-application interaction

Method and system for user experience personalization in data management systems using machine learning

Predicting application conversion using eye tracking

Method and system for determining a level of popularity of submission content, prior to publicizing the submission content with a question and answer support system

Personalized support routing based on paralinguistic information

Determining application experience based on paralinguistic information

Adjusting a ranking of information content of a software application based on feedback from a user

Adjusting user experience based on paralinguistic information

Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience

Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems

Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system

Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system

Method and system for generating a dynamic help document

Informing a support agent of a paralinguistic emotion signature of a user

Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system

Processing unstructured voice of customer feedback for improving content rankings in customer support systems

Generating self-support metrics based on paralinguistic information

Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated

Method and system for crowdsourcing the detection of usability issues in a tax return preparation system

Method and system for providing real time search preview personalization in data management systems

User support with integrated conversational user interfaces and social question answering

System and method for auto-curation of Q and A websites for search engine optimization

Method and system for generating real-time personalized advertisements in data management self-help systems

Automated search recipe generation

System and method for increasing online conversion rate of potential users

Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms

Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system

Determining application experience based on paralinguistic information

Adjusting a ranking of information content of a software application based on feedback from a user

Adjusting user experience based on paralinguistic information

Processing and re-using assisted support data to increase a self-support knowledge base

Neural network system for text classification

System and method for managing social-based questions and answers

Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model

System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems

Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system

System and method for managing social-based questions and answers

Search engine optimization in social question and answer systems

Method and system for facilitating user support using multimodal information

Method and system for increasing internet traffic to a question and answer customer support system

PODGORNY IGOR A

Real-time user behavior prediction

System and method for ranking a posting

Modifying software based on tracked activities

Context based interactive search

Method and system for classifying postings in a forum

System and method for ranking a posting

Question prioritization in community-driven question-and-answer systems

WANG GANG

Semantic knowledge base for tax preparation

Content-dependent processing of questions and answers