Inventor
HUNG KELVIN
US9 patents
⚠️ This page may combine multiple inventors who share the name “HUNG KELVIN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
INTUIT INC
7 patentsUS10083213B1Sep 25, 2018
Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated
INTUIT INC167 citations98
US10134050B1Nov 20, 2018
Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system
INTUIT INC29 citations93
US10755294B1Aug 25, 2020
Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system
INTUIT INC11 citations84
US10599699B1Mar 24, 2020
Processing unstructured voice of customer feedback for improving content rankings in customer support systems
INTUIT INC13 citations84
US11734330B2Aug 22, 2023
Processing unstructured voice of customer feedback for improving content rankings in customer support systems
INTUIT INC0 citations61
US11429988B2Aug 30, 2022
Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system
INTUIT INC1 citations61
US10496637B2Dec 3, 2019
Method and system for personalizing software based on real time tracking of voice-of-customer feedback
INTUIT INC1 citations61