Inventor
DRUCKER ERIC VICTOR
US12 patents
Patents
12 patentsUS10623233B1Apr 14, 2020
Live monitoring to trigger automation
INTRADIEM INC22 citations93
US11228479B1Jan 18, 2022
High-volume time-series data processing while live-monitoring agent instances to trigger automation
INTRADIEM INC5 citations71
US10833917B1Nov 10, 2020
Live monitoring to trigger automation in administering coaching
INTRADIEM INC3 citations71
US10833916B1Nov 10, 2020
Live monitoring with most valuable action to trigger automation
INTRADIEM INC1 citations71
US11075794B2Jul 27, 2021
Live monitoring to trigger automation in servicing communications
INTRADIEM INC3 citations69
US11949549B2Apr 2, 2024
Agent instance live-monitoring by a management network for burnout and attrition prediction and response
INTRADIEM INC1 citations68
US11601322B2Mar 7, 2023
Live-monitoring of agent instances in a contact center network
INTRADIEM INC1 citations61
US11356316B2Jun 7, 2022
Live-monitoring of agent instances to trigger automation
INTRADIEM INC1 citations61
US12418451B2Sep 16, 2025
Live-monitoring to trigger agent instance modification actions via an in-house management network
INTRADIEM INC0 citations60
US12074754B2Aug 27, 2024
Live-monitoring to trigger communication actions via an in-house management network
INTRADIEM INC1 citations60
US12489668B2Dec 2, 2025
Agent instance live-monitoring by an in-house management network for burnout and attrition prediction and response
INTRADIEM INC0 citations58
US12218791B2Feb 4, 2025
Agent instance live-monitoring by a management network for burnout and attrition prediction and response
INTRADIEM INC0 citations58