Inventor
TOERCK CHARLOTTE
US6 patents
⚠️ This page may combine multiple inventors who share the name “TOERCK CHARLOTTE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
5 patentsUS10171669B2Jan 1, 2019
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US9781270B2Oct 3, 2017
System and method for case-based routing for a contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations71
US10497003B2Dec 3, 2019
System and method for managing customer interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations70
US9848084B2Dec 19, 2017
Adaptable business objective routing for a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10007919B2Jun 26, 2018
System and method for managing customer interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations49