Inventor
PADDOCK HENRY R
US7 patents
⚠️ This page may combine multiple inventors who share the name “PADDOCK HENRY R”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
5 patentsUS8000989B1Aug 16, 2011
Using true value in routing work items to resources
AVAYA INC287 citations98
US7734032B1Jun 8, 2010
Contact center and method for tracking and acting on one and done customer contacts
AVAYA INC265 citations98
US7936867B1May 3, 2011
Multi-service request within a contact center
AVAYA INC283 citations97
US7636433B2Dec 22, 2009
Timeline visualization for call center processes
AVAYA INC11 citations73
US7809127B2Oct 5, 2010
Method for discovering problem agent behaviors
AVAYA INC7 citations69