Inventor
SEEBAUER W SCOTT
US6 patents
Patents
6 patentsUS11151577B2Oct 19, 2021
Dynamically selecting contact center workflows based on workflow insights
ORACLE INT CORP3 citations70
US9729718B2Aug 8, 2017
Dynamic agent workflow based on contact center load
ORACLE INT CORP3 citations70
US10445670B2Oct 15, 2019
Team-based approach to skills-based agent assignment
ORACLE INT CORP3 citations67
US11403571B2Aug 2, 2022
Team-based approach to skills-based agent assignment
ORACLE INT CORP1 citations56
US9972024B2May 15, 2018
Customer insight hub for multi-channel customer engagement solutions
ORACLE INT CORP1 citations49
US9225834B2Dec 29, 2015
Contact center skills modeling using customer relationship management (CRM) incident categorization structure
ORACLE INT CORP1 citations41