Inventor
BOURKE MIKE
US10 patents
⚠️ This page may combine multiple inventors who share the name “BOURKE MIKE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
VERINT AMERICAS INC
5 patentsUS7672746B1Mar 2, 2010
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC43 citations92
US7660406B2Feb 9, 2010
Systems and methods for integrating outsourcers
VERINT AMERICAS INC18 citations83
US7660407B2Feb 9, 2010
Systems and methods for scheduling contact center agents
VERINT AMERICAS INC8 citations83
US7734783B1Jun 8, 2010
Systems and methods for determining allocations for distributed multi-site contact centers
VERINT AMERICAS INC18 citations82
US7826608B1Nov 2, 2010
Systems and methods for calculating workforce staffing statistics
VERINT AMERICAS INC5 citations61
BOURNE JOHN
3 patentsUS8108237B2Jan 31, 2012
Systems for integrating contact center monitoring, training and scheduling
BOURNE JOHN77 citations95
US8117064B2Feb 14, 2012
Systems and methods for workforce optimization and analytics
BOURNE JOHN25 citations90
US8112298B2Feb 7, 2012
Systems and methods for workforce optimization
BOURNE JOHN13 citations81