Inventor
PIRAT VINCENT
FR5 patents
Patents
5 patentsUS9762733B1Sep 12, 2017
System and method for recommending communication mediums based on predictive analytics
GENESYS TELECOMMUNICATIONS LABORATORIES INC80 citations94
US10469664B2Nov 5, 2019
System and method for managing multi-channel engagements
GENESYS TELECOMMUNICATIONS LABORATORIES INC19 citations82
US10476917B2Nov 12, 2019
Media channel management apparatus for network communications sessions
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations70
US9516167B2Dec 6, 2016
Media channel management apparatus for network communications sessions
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations70
US10498859B2Dec 3, 2019
System and method for self-deploying and self-adapting contact center components
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations31