Inventor
MCELROY KATHERINE
US3 patents
Patents
3 patentsUS6584191B1Jun 24, 2003
Staffing-based percentage-allocation routing using real-time data
ASPECT COMM CORP139 citations97
US6850613B2Feb 1, 2005
Customer service request allocations based upon real-time data and forecast data
ASPECT COMM CORP83 citations96
US7043007B2May 9, 2006
System and method to allocate transactions
ASPECT COMM CORP36 citations91