Inventor

WESEN DAVE

US7 patents

⚠️ This page may combine multiple inventors who share the name “WESEN DAVE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

ASPECT SOFTWARE INC

4 patents

US7929670B2Apr 19, 2011

Contact manipulaton and retrieval system

ASPECT SOFTWARE INC3 citations60

US7853653B2Dec 14, 2010

Method of tracking e-mail handling by a remote agent of an automatic contact distributor

ASPECT SOFTWARE INC2 citations59

US7912205B2Mar 22, 2011

Contact center business modeler

ASPECT SOFTWARE INC3 citations58

US7702094B2Apr 20, 2010

Method of storing information within an ACD

ASPECT SOFTWARE INC0 citations49

DEZONNO ANTHONY J

1 patent

US8180043B2May 15, 2012

Method and apparatus for customer key routing

DEZONNO ANTHONY J11 citations81

HOLLATZ MIKE

1 patent

US8634537B2Jan 21, 2014

Method of routing calls from a contact center

HOLLATZ MIKE10 citations76

ROCKWELL ELECTRONIC COMMERCE

1 patent

US7460651B2Dec 2, 2008

Contact identifier for message types

ROCKWELL ELECTRONIC COMMERCE0 citations49