Inventor
COUGHLAN MARC WILLIAM JOSEPH
AU12 patents
⚠️ This page may combine multiple inventors who share the name “COUGHLAN MARC WILLIAM JOSEPH”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
8 patentsUS7564476B1Jul 21, 2009
Prevent video calls based on appearance
AVAYA INC188 citations98
US7460150B1Dec 2, 2008
Using gaze detection to determine an area of interest within a scene
AVAYA INC115 citations97
US8041026B1Oct 18, 2011
Event driven noise cancellation
AVAYA INC22 citations92
US7729478B1Jun 1, 2010
Change speed of voicemail playback depending on context
AVAYA INC39 citations92
US8027460B1Sep 27, 2011
Automatic provisioning of distinct ring-tones for co-located telephones
AVAYA INC10 citations83
US7764782B1Jul 27, 2010
Method and apparatus for routing telecommunication calls
AVAYA INC8 citations83
US7734034B1Jun 8, 2010
Remote party speaker phone detection
AVAYA INC7 citations73
US7668304B2Feb 23, 2010
Display hierarchy of participants during phone call
AVAYA INC4 citations62
COUGHLAN MARC WILLIAM JOSEPH
4 patentsUS8498403B1Jul 30, 2013
Method and apparatus for managing training of call center agents
COUGHLAN MARC WILLIAM JOSEPH10 citations82
US8229145B2Jul 24, 2012
Method and apparatus for configuring a handheld audio device using ear biometrics
COUGHLAN MARC WILLIAM JOSEPH11 citations82
US8165282B1Apr 24, 2012
Exploiting facial characteristics for improved agent selection
COUGHLAN MARC WILLIAM JOSEPH18 citations82
US8532285B2Sep 10, 2013
Method and apparatus for call control using motion and position information
COUGHLAN MARC WILLIAM JOSEPH3 citations60