Inventor

SHASHKOV GEORGIY N

US4 patents

⚠️ This page may combine multiple inventors who share the name “SHASHKOV GEORGIY N”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

SHASHKOV GEORGIY N

2 patents

US8238543B2Aug 7, 2012

System and methods for predicting future agent readiness for handling an interaction in a call center

SHASHKOV GEORGIY N8 citations79

US8798257B2Aug 5, 2014

System and methods for predicting future agent readiness for handling an interaction in a call center

SHASHKOV GEORGIY N1 citations58

GENESYS TELECOMMUNICATIONS LABORATORIES INC

1 patent

US9866691B2Jan 9, 2018

System and methods for predicting future agent readiness for handling an interaction in a call center

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71

GENESYS TELECOMM LAB INC

1 patent

US9374466B2Jun 21, 2016

System and methods for predicting future agent readiness for handling an interaction in a call center

GENESYS TELECOMM LAB INC1 citations60