Inventor
SULLIVAN FRANCIS X
US11 patents
⚠️ This page may combine multiple inventors who share the name “SULLIVAN FRANCIS X”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
MOTIVE COMMUNICATIONS INC
5 patentsUS6615240B1Sep 2, 2003
Technical support chain automation with guided self-help capability and option to escalate to live help
MOTIVE COMMUNICATIONS INC163 citations98
US6477531B1Nov 5, 2002
Technical support chain automation with guided self-help capability using active content
MOTIVE COMMUNICATIONS INC193 citations98
US6694314B1Feb 17, 2004
Technical support chain automation with guided self-help capability via a system-supplied search string
MOTIVE COMMUNICATIONS INC88 citations97
US6658598B1Dec 2, 2003
Technical support chain automation with guided self-help capability using active content assertions
MOTIVE COMMUNICATIONS INC85 citations96
US6542898B1Apr 1, 2003
Technical support chain automation with guided self-help capability using active content developed for specific audiences
MOTIVE COMMUNICATIONS INC70 citations95