Inventor
NEYMAN IGOR
US35 patents
⚠️ This page may combine multiple inventors who share the name “NEYMAN IGOR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
32 patentsUS7231032B2Jun 12, 2007
Negotiated routing in telephony systems
GENESYS TELECOMM LAB INC251 citations99
US6215783B1Apr 10, 2001
Private IP telephony backbone linking widely-distributed enterprise sites
GENESYS TELECOMM LAB INC158 citations99
US6981020B2Dec 27, 2005
Apparatus and methods for routing electronic mail in a processing center
GENESYS TELECOMM LAB INC90 citations98
US6581105B2Jun 17, 2003
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center
GENESYS TELECOMM LAB INC99 citations98
US6373836B1Apr 16, 2002
Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
GENESYS TELECOMM LAB INC611 citations98
US6263066B1Jul 17, 2001
Multimedia managing and prioritized queuing system integrated with intelligent routing capability
GENESYS TELECOMM LAB INC183 citations98
US6175564B1Jan 16, 2001
Apparatus and methods for managing multiple internet protocol capable call centers
GENESYS TELECOMM LAB INC459 citations98
US6148074ANov 14, 2000
Personal desktop router
GENESYS TELECOMM LAB INC94 citations98
US6879586B2Apr 12, 2005
Internet protocol call-in centers and establishing remote agents
GENESYS TELECOMM LAB INC107 citations97
US6625139B2Sep 23, 2003
Apparatus and methods for coordinating internet protocol telephone and data communications
GENESYS TELECOMM LAB INC92 citations97
US6434231B2Aug 13, 2002
Virtualized computer telephony integrated link for enhanced functionality in call centers
GENESYS TELECOMM LAB INC85 citations97
US7460496B2Dec 2, 2008
Routing emails to a plurality of agents
GENESYS TELECOMM LAB INC26 citations96
US6560328B1May 6, 2003
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
GENESYS TELECOMM LAB INC215 citations96
US6480600B1Nov 12, 2002
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
GENESYS TELECOMM LAB INC64 citations96
US6459697B1Oct 1, 2002
Integrated telephony network combining a packet data network and a dedicated—connection network
GENESYS TELECOMM LAB INC65 citations96
US6198739B1Mar 6, 2001
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
GENESYS TELECOMM LAB INC76 citations96
US6122360ASep 19, 2000
Negotiated routing in telephony systems
GENESYS TELECOMM LAB INC45 citations96
US6005931ADec 21, 1999
Negotiated routing in telephony systems
GENESYS TELECOMM LAB INC88 citations96
US5926538AJul 20, 1999
Method for routing calls to call centers based on statistical modeling of call behavior
GENESYS TELECOMM LAB INC391 citations96
US8031698B2Oct 4, 2011
Telephony intelligence in a data packet network
GENESYS TELECOMM LAB INC22 citations93
US7415009B2Aug 19, 2008
Telephony intelligence in a data packet network
GENESYS TELECOMM LAB INC20 citations93
US7031442B1Apr 18, 2006
Methods and apparatus for personal routing in computer-simulated telephony
GENESYS TELECOMM LAB INC56 citations93
US7020264B1Mar 28, 2006
Negotiated routing in telephony systems
GENESYS TELECOMM LAB INC26 citations93
US6731626B1May 4, 2004
Telephony intelligence in a data packet network
GENESYS TELECOMM LAB INC32 citations93
US6549539B1Apr 15, 2003
Platform-independent DNT intelligent network
GENESYS TELECOMM LAB INC33 citations93
US7903807B2Mar 8, 2011
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
GENESYS TELECOMM LAB INC29 citations92
US7715332B2May 11, 2010
Determining presence for interaction routing
GENESYS TELECOMM LAB INC21 citations92
US7619996B2Nov 17, 2009
Determining presence for interaction routing
GENESYS TELECOMM LAB INC20 citations92
US6359981B1Mar 19, 2002
Virtualized computer telephony integrated link for enhanced functionality in call centers
GENESYS TELECOMM LAB INC29 citations92
US5940495AAug 17, 1999
Virtualized computer telephony integrated link for enhanced functionality
GENESYS TELECOMM LAB INC47 citations92
US6018578AJan 25, 2000
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
GENESYS TELECOMM LAB INC48 citations91
US8358769B2Jan 22, 2013
Personal desktop router
GENESYS TELECOMM LAB INC21 citations90