Inventor

DEZONNO ANTHONY

US26 patents

⚠️ This page may combine multiple inventors who share the name “DEZONNO ANTHONY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

DEZONNO ANTHONY

ROCKWELL ELECTRONIC COMMERCE

Method of creating scripts by translating agent/customer conversations

Apparatus and method of maintaining and improving agent performance

Voice filter for normalizing an agent&#39;s emotional response

Method of natural language communication using a mark-up language

Method of delivering enterprise data through a call center

Adaptive transaction guidance

Multi-site responsibility-based routing

Natural language agent for monitoring a threaded discussion

Method of providing background and video patterns

GUI for organizational environment

Customer touch-point scoring system

Method and apparatus for internet protocol transaction routing

Contact identifier for message types

Transaction outcome state mapping

ASPECT SOFTWARE INC

Agent registration and bidding system

Method of allocating data communication sessions based upon user information

Method of preference driven segmentation routing

SUMNER ROGER

Discrete choice method of reporting and predicting multiple transaction types

Skill based chat function in a communication system

(unassigned)

Method of modifying speech to provide a user selectable dialect

ROCKWELL ELECTRONICS COMMERCE

Voice filter for normalizing an agents response by altering emotional and word content

ROCKWELL SEMICONDUCTOR SYS INC

Automatic tone fault detection system and method

D B ZWIRN FINANCE LLC

Skill based chat function in a communication system

BECKSTROM ROBERT

Data session notification means and method

DEZONNO ANTHONY

Method and apparatus for processing customer contacts using a state machine

PELTZ MARSHALL

TCP/IP transport interface for ISDN telephone

Voice filter for normalizing an agent's emotional response