Inventor
JAMES ERIC
US18 patents
⚠️ This page may combine multiple inventors who share the name “JAMES ERIC”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
8 patentsUS6987846B1Jan 17, 2006
System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center
ROCKWELL ELECTRONIC COMMERCE22 citations92
US7369653B2May 6, 2008
Method of delivering enterprise data through a call center
ROCKWELL ELECTRONIC COMMERCE38 citations91
US6961419B2Nov 1, 2005
Contact center data integration with enterprise applications
ROCKWELL ELECTRONIC COMMERCE13 citations83
US7236583B2Jun 26, 2007
System and method for optimizing call routing to an agent
ROCKWELL ELECTRONIC COMMERCE12 citations82
US6870926B2Mar 22, 2005
Method of optimizing call center resources based upon statistics
ROCKWELL ELECTRONIC COMMERCE18 citations82
US7095825B2Aug 22, 2006
Multi-media transactions presentation based on user physical characteristics
ROCKWELL ELECTRONIC COMMERCE4 citations61
US7363588B2Apr 22, 2008
GUI for organizational environment
ROCKWELL ELECTRONIC COMMERCE5 citations60
US7460651B2Dec 2, 2008
Contact identifier for message types
ROCKWELL ELECTRONIC COMMERCE0 citations49
JAMES ERIC
5 patentsUS8533234B2Sep 10, 2013
Custom data display
JAMES ERIC2 citations60
US8059004B2Nov 15, 2011
Drain blockage responsive alarm system
JAMES ERIC5 citations57
US8409500B2Apr 2, 2013
Bottle, system and method for sterilizing a liquid
JAMES ERIC0 citations50
US8282880B2Oct 9, 2012
Bottle, system and method for sterilizing a liquid
JAMES ERIC1 citations50
US8745142B2Jun 3, 2014
Method and system for publishing ACD specific data
JAMES ERIC0 citations39