Inventor

POWER MARK J

US18 patents

⚠️ This page may combine multiple inventors who share the name “POWER MARK J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

POWER MARK J

ROCKWELL ELECTRONIC COMMERCE

Personality based matching of callers to agents in a communication system

Method of creating scripts by translating agent/customer conversations

Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection

Media translator for transaction processing system

Voice filter for normalizing an agent&#39;s emotional response

Method of natural language communication using a mark-up language

Method of delivering enterprise data through a call center

Tracking agent call processing locations in connection with an automatic call distribution system

Best practices learning for agents in a communication system

Contact center data integration with enterprise applications

Natural language agent for monitoring a threaded discussion

Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application

Method of optimizing call center resources based upon statistics

Method of providing background and video patterns

ROCKWELL ELECTRONICS COMMERCE

Voice filter for normalizing an agents response by altering emotional and word content

Third party coaching for agents in a communication system

(unassigned)

Method of modifying speech to provide a user selectable dialect

POWER MARK J

Method and apparatus for assigning priorities by applying dynamically-changeable business rules

Voice filter for normalizing an agent's emotional response