Inventor
TENDICK PATRICK
US19 patents
⚠️ This page may combine multiple inventors who share the name “TENDICK PATRICK”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
12 patentsUS7734731B2Jun 8, 2010
Method and apparatus for a publish-subscribe system with third party subscription delivery
AVAYA INC17 citations91
US10003692B2Jun 19, 2018
System initiated dialog adjustment
AVAYA INC13 citations84
US9680995B2Jun 13, 2017
Reporting on call center data across multiple concurrent activity sources
AVAYA INC18 citations78
US9894206B2Feb 13, 2018
On-topic monitor
AVAYA INC3 citations73
US10425363B2Sep 24, 2019
Social messaging hold and wait treatment systems
AVAYA INC1 citations62
US10348895B2Jul 9, 2019
Prediction of contact center interactions
AVAYA INC1 citations62
US11586954B2Feb 21, 2023
Predictive analytics and services
AVAYA INC0 citations51
US9906647B2Feb 27, 2018
Management of contact center group metrics
AVAYA INC1 citations51
US9876860B2Jan 23, 2018
Variable capture between applications
AVAYA INC1 citations51
US9860380B2Jan 2, 2018
Agent rating prediction and routing
AVAYA INC1 citations51
US8001182B2Aug 16, 2011
Method and apparatus for dynamically adjusting membership of a communication flow expression
AVAYA INC0 citations50
US9609133B2Mar 28, 2017
Predictive model for abandoned calls
AVAYA INC0 citations41
ORDILLE JOANN J
4 patentsUS8516045B2Aug 20, 2013
Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context
ORDILLE JOANN J7 citations82
US8495163B2Jul 23, 2013
Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions
ORDILLE JOANN J10 citations82
US8102974B2Jan 24, 2012
Method and apparatus for event notification based on the identity of a calling party
ORDILLE JOANN J2 citations61
US9124643B2Sep 1, 2015
Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions
ORDILLE JOANN J0 citations50