Inventor
JU WEN HUA
US20 patents
⚠️ This page may combine multiple inventors who share the name “JU WEN HUA”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
11 patentsUS6707903B2Mar 16, 2004
Automated workflow method for assigning work items to resources
AVAYA INC173 citations94
US10003692B2Jun 19, 2018
System initiated dialog adjustment
AVAYA INC13 citations84
US9930179B2Mar 27, 2018
Mechanism for work assignment in a graph-based contact center
AVAYA INC11 citations84
US9569751B2Feb 14, 2017
Mechanism for creation and utilization of an attribute tree in a contact center
AVAYA INC17 citations84
US10410147B2Sep 10, 2019
Mechanism for adaptive modification of an attribute tree in graph based contact centers
AVAYA INC2 citations73
US10313526B2Jun 4, 2019
Mechanism for work assignment in a graph-based contact center
AVAYA INC4 citations73
US9894206B2Feb 13, 2018
On-topic monitor
AVAYA INC3 citations73
US10425363B2Sep 24, 2019
Social messaging hold and wait treatment systems
AVAYA INC1 citations62
US10348895B2Jul 9, 2019
Prediction of contact center interactions
AVAYA INC1 citations62
US9906647B2Feb 27, 2018
Management of contact center group metrics
AVAYA INC1 citations51
US9609133B2Mar 28, 2017
Predictive model for abandoned calls
AVAYA INC0 citations41
AVAYA MAN LP
5 patentsUS11064074B2Jul 13, 2021
Enhanced digital messaging
AVAYA MAN LP9 citations84
US11190469B2Nov 30, 2021
Enhanced digital messaging
AVAYA MAN LP8 citations83
US12192406B2Jan 7, 2025
Enhanced digital messaging
AVAYA MAN LP4 citations73
US11418648B2Aug 16, 2022
Enhanced digital messaging
AVAYA MAN LP4 citations72
US11856141B2Dec 26, 2023
Methods and systems of providing response based on communication session participant request urgency
AVAYA MAN LP1 citations56