Inventor

BUSHEY ROBERT R

US99 patents

⚠️ This page may combine multiple inventors who share the name “BUSHEY ROBERT R”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

BUSHEY ROBERT R

SBC TECHN RES INC

System and method for automating customer slamming and cramming complaints

Method for categorizing, describing and modeling types of system users

Call routing from manual to automated dialog of interactive voice response system

Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog

Adaptive voice recognition menu method and system

Method for categorizing, describing and modeling types of system users

Interface and method of designing an interface

System and methods for intelligent routing of customer requests using customer and agent models

Method for integrating user models to interface design

Method of designing a telecommunications call center interface

System and method for processing complaints

Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog

Method to identify and categorize customer&#39;s goals and behaviors within a customer service center environment

Call routing from manual to automated dialog of interactive voice response system

AT & T IP I LP

Announcement system and method of use

Method for designing an automated speech recognition (ASR) interface for a customer call center

System and method for automated customer feedback

System and method for speech-enabled call routing

System and method for utilizing confidence levels in automated call routing

System and method for processing speech

System and method of determining call treatment of repeat calls

Method, system and software for implementing an automated call routing application in a speech enabled call center environment

System and method for targeted tuning module of a speech recognition system

System and method for the automated analysis of performance data

Method, software and system for developing interactive call center agent personas

System and method for independently recognizing and selecting actions and objects in a speech recognition system

SBC PROPERTIES LP

System and method for the automated analysis of performance data

Method for evaluating customer call center system designs

Method for evaluating customer call center system designs

Dynamic and adaptable system and method for selecting a user interface dialogue model

Interface and method of designing an interface

Method and system for automating the analysis of word frequencies

AT & T KNOWLEDGE VENTURES LP

Method for evaluating customer call center system designs

System, method and software for a speech-enabled call routing application using an action-object matrix

System and method for analysis and adjustment of speech-enabled systems

Method and system for automating the creation of customer-centric interfaces

Telephone call center with method for providing customer with wait time updates

SBC KNOWLEDGE VENTURES LP

Intelligently routing customer communications

System and method for optimizing prompts for speech-enabled applications

System and method for speech recognition-enabled automatic call routing

BUSHEY ROBERT R

System and method for speech-enabled call routing

System and method for targeted tuning of a speech recognition system

Method and system for automating the creation of customer-centric interfaces

AT & T LABS INC

Sequential presentation of long instructions in an interactive voice response system

Call routing from first to second dialog of interactive voice response system

KNOTT BENJAMIN A

System and method for providing customer activities while in queue

KNOTT BENJAMIN ANTHONY

System and method for automated performance monitoring for a call servicing system

ATT KNOWLEDGE VENTURES L P

DSL video service with storage

AT & T INTELLECTUAL PROPERTY 1

System and method of utilizing a hybrid semantic model for speech recognition

AT & T KNOWLEGE VENTURES L P

System and method for selection of a voice user interface dialogue

Method to identify and categorize customer's goals and behaviors within a customer service center environment