Inventor
KNOTT BENJAMIN A
US47 patents
⚠️ This page may combine multiple inventors who share the name “KNOTT BENJAMIN A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AT & T IP I LP
14 patentsUS7460650B2Dec 2, 2008
Method for designing an automated speech recognition (ASR) interface for a customer call center
AT & T IP I LP17 citations93
US7877265B2Jan 25, 2011
System and method for automated customer feedback
AT & T IP I LP23 citations92
US7720203B2May 18, 2010
System and method for processing speech
AT & T IP I LP10 citations92
US7623632B2Nov 24, 2009
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
AT & T IP I LP26 citations92
US7551723B2Jun 23, 2009
System and method for the automated analysis of performance data
AT & T IP I LP18 citations92
US7512545B2Mar 31, 2009
Method, software and system for developing interactive call center agent personas
AT & T IP I LP29 citations92
US7751552B2Jul 6, 2010
Intelligently routing customer communications
AT & T IP I LP10 citations84
US7653549B2Jan 26, 2010
System and method for facilitating call routing using speech recognition
AT & T IP I LP8 citations84
US8976942B2Mar 10, 2015
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
AT & T IP I LP2 citations63
US8498384B2Jul 30, 2013
System, method and software for a speech-enabled call routing application using an action-object matrix
AT & T IP I LP2 citations63
US7983412B2Jul 19, 2011
System and method for automating handling of slamming and cramming complaints
AT & T IP I LP3 citations63
US9197752B2Nov 24, 2015
Method for designing an automated speech recognition (ASR) interface for a customer call center
AT & T IP I LP0 citations52
US8761381B2Jun 24, 2014
Method for designing an automated speech recognition (ASR) interface for a customer call center
AT & T IP I LP0 citations52
US8737576B2May 27, 2014
System, method and software for a speech-enabled call routing application using an action-object matrix
AT & T IP I LP0 citations52
AT & T KNOWLEDGE VENTURES LP
6 patentsUS7418093B2Aug 26, 2008
Method for evaluating customer call center system designs
AT & T KNOWLEDGE VENTURES LP28 citations93
US7415101B2Aug 19, 2008
System, method and software for a speech-enabled call routing application using an action-object matrix
AT & T KNOWLEDGE VENTURES LP14 citations93
US7110949B2Sep 19, 2006
System and method for analysis and adjustment of speech-enabled systems
AT & T KNOWLEDGE VENTURES LP21 citations93
US7379537B2May 27, 2008
Method and system for automating the creation of customer-centric interfaces
AT & T KNOWLEDGE VENTURES LP32 citations92
US7174011B2Feb 6, 2007
Telephone call center with method for providing customer with wait time updates
AT & T KNOWLEDGE VENTURES LP40 citations90
US7418095B2Aug 26, 2008
System and method for providing caller activities while in queue
AT & T KNOWLEDGE VENTURES LP13 citations84
BUSHEY ROBERT R
6 patentsUS8131524B2Mar 6, 2012
Method and system for automating the creation of customer-centric interfaces
BUSHEY ROBERT R17 citations92
US8315360B2Nov 20, 2012
Method for designing an automated speech recognition (ASR) interface for a customer call center
BUSHEY ROBERT R7 citations84
US8527277B2Sep 3, 2013
System and method for managing recognition errors in a multiple dialog state environment
BUSHEY ROBERT R5 citations73
US8280013B2Oct 2, 2012
System, method and software for a speech-enabled call routing application using an action-object matrix
BUSHEY ROBERT R1 citations63
US8325884B2Dec 4, 2012
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
BUSHEY ROBERT R2 citations62
US8117030B2Feb 14, 2012
System and method for analysis and adjustment of speech-enabled systems
BUSHEY ROBERT R1 citations52
SBC PROPERTIES LP
5 patentsUS6842504B2Jan 11, 2005
System and method for the automated analysis of performance data
SBC PROPERTIES LP95 citations99
US6847711B2Jan 25, 2005
Method for evaluating customer call center system designs
SBC PROPERTIES LP94 citations98
US7170992B2Jan 30, 2007
Method for evaluating customer call center system designs
SBC PROPERTIES LP41 citations96
US7080323B2Jul 18, 2006
Dynamic and adaptable system and method for selecting a user interface dialogue model
SBC PROPERTIES LP20 citations93
US7131117B2Oct 31, 2006
Method and system for automating the analysis of word frequencies
SBC PROPERTIES LP26 citations92
KNOTT BENJAMIN A
4 patentsUS8229102B2Jul 24, 2012
System and method for providing customer activities while in queue
KNOTT BENJAMIN A212 citations98
US8571203B2Oct 29, 2013
System and method for providing customer activities while in queue
KNOTT BENJAMIN A6 citations83
US8170196B2May 1, 2012
Developing interactive call center agent personas
KNOTT BENJAMIN A13 citations82
US8112282B2Feb 7, 2012
Evaluating prompt alternatives for speech-enabled applications
KNOTT BENJAMIN A1 citations62
SBC TECHN RES INC
3 patentsUS6853722B2Feb 8, 2005
System and method for automating customer slamming and cramming complaints
SBC TECHN RES INC89 citations98
US6697460B2Feb 24, 2004
Adaptive voice recognition menu method and system
SBC TECHN RES INC125 citations98
US7272222B2Sep 18, 2007
System and method for processing complaints
SBC TECHN RES INC25 citations93