Inventor

SUHM BERNHARD

US7 patents

⚠️ This page may combine multiple inventors who share the name “SUHM BERNHARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

VERIZON CORPORATE SERV GROUP

5 patents

US6823054B1Nov 23, 2004

Apparatus and method for analyzing an automated response system

VERIZON CORPORATE SERV GROUP157 citations98

US6882723B1Apr 19, 2005

Apparatus and method for quantifying an automation benefit of an automated response system

VERIZON CORPORATE SERV GROUP72 citations97

US6922466B1Jul 26, 2005

System and method for assessing a call center

VERIZON CORPORATE SERV GROUP314 citations95

US6898277B1May 24, 2005

System and method for annotating recorded information from contacts to contact center

VERIZON CORPORATE SERV GROUP87 citations95

US6879685B1Apr 12, 2005

Apparatus and method for analyzing routing of calls in an automated response system

VERIZON CORPORATE SERV GROUP149 citations95

UNIV CARNEGIE MELLON

1 patent

US5855000ADec 29, 1998

Method and apparatus for correcting and repairing machine-transcribed input using independent or cross-modal secondary input

UNIV CARNEGIE MELLON515 citations97

BBNT SOLUTIONS LLC

1 patent

US7039166B1May 2, 2006

Apparatus and method for visually representing behavior of a user of an automated response system

BBNT SOLUTIONS LLC416 citations95