Inventor

CHISHTI ZIA

US156 patents

⚠️ This page may combine multiple inventors who share the name “CHISHTI ZIA”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

CHISHTI ZIA

AFINITI EUROPE TECH LTD

Systems and methods for routing callers to an agent in a contact center

Techniques for benchmarking pairing strategies in a contact center system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center system

Techniques for workforce management in a contact center system

Techniques for workforce management in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for L3 pairing in a contact center system

Techniques for behavioral pairing model evaluation in a contact center system

Systems and methods for routing callers to an agent in a contact center

AFINITI INT HOLDINGS LTD

Systems and methods for routing callers to an agent in a contact center

Matching using agent/caller sensitivity to performance

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

Matching using agent/caller sensitivity to performance

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

Systems and methods for routing callers to an agent in a contact center

Matching using agent/caller sensitivity to performance

Systems and methods for routing callers to an agent in a contact center

RESOURCE GROUP INTERNATIONAL LTD

Call mapping systems and methods using bayesian mean regression (BMR)

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

Matching using agent/caller sensitivity to performance

Use of abstracted data in pattern matching system

Systems and methods for routing callers to an agent in a contact center

CHISHTI ZIA

Selective mapping of callers in a call center routing system

Estimating agent performance in a call routing center system

Precalculated caller-agent pairs for a call center routing system

Balancing multiple computer models in a call center routing system

Systems and methods for routing callers to an agent in a contact center

Systems and methods for routing callers to an agent in a contact center

SATMAP INT HOLDINGS LTD

Techniques for behavioral pairing in a contact center system

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

Selective mapping of callers in a call center routing system

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

SPOTTISWOODE S JAMES P

Probability multiplier process for call center routing

Predicted call time as routing variable in a call routing center system

Separate pattern matching algorithms and computer models based on available caller data

Selective mapping of callers in a call-center routing system based on individual agent settings

AFINITI LTD

Techniques for estimating expected performance in a task assignment system

Matching using agent/caller sensitivity to performance

Matching using agent/caller sensitivity to performance

Techniques for benchmarking pairing strategies in a contact center system

ALIGN TECHNOLOGY INC

Systems and methods for positioning teeth

Systems and methods for positioning teeth

RESOURCE GROUP INTERNAT LTD

Systems and methods for routing callers to an agent in a contact center

Systems and methods for routing callers to an agent in a contact center

AFINTI INT HOLDINGS LTD

Use of abstracted data in pattern matching system

Use of abstracted data in pattern matching system