Inventor
KAN ITTAI
US45 patents
⚠️ This page may combine multiple inventors who share the name “KAN ITTAI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AFINITI LTD
22 patentsUS9930180B1Mar 27, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD86 citations98
US10116800B1Oct 30, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD35 citations97
US9942405B1Apr 10, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD50 citations97
US10116795B1Oct 30, 2018
Techniques for estimating expected performance in a task assignment system
AFINITI LTD20 citations94
US11863708B2Jan 2, 2024
Matching using agent/caller sensitivity to performance
AFINITI LTD2 citations84
US11258907B2Feb 22, 2022
Matching using agent/caller sensitivity to performance
AFINITI LTD3 citations84
US11196865B2Dec 7, 2021
Techniques for decisioning behavioral pairing in a task assignment system
AFINITI LTD5 citations81
US10917526B1Feb 9, 2021
Techniques for decisioning behavioral pairing in a task assignment system
AFINITI LTD5 citations81
US10757262B1Aug 25, 2020
Techniques for decisioning behavioral pairing in a task assignment system
AFINITI LTD10 citations81
US10122860B1Nov 6, 2018
Techniques for estimating expected performance in a task assignment system
AFINITI LTD2 citations73
US11218597B2Jan 4, 2022
Techniques for behavioral pairing in a contact center system
AFINITI LTD2 citations72
US11736614B2Aug 22, 2023
Techniques for decisioning behavioral pairing in a task assignment system
AFINITI LTD2 citations70
US10110746B1Oct 23, 2018
Techniques for benchmarking pairing strategies in a task assignment system
AFINITI LTD5 citations70
US12120271B2Oct 15, 2024
Matching using agent/caller sensitivity to performance
AFINITI LTD0 citations62
US11831808B2Nov 28, 2023
Contact center system
AFINITI LTD0 citations62
US11647119B2May 9, 2023
Techniques for behavioral pairing in a contact center system
AFINITI LTD0 citations62
US11595522B2Feb 28, 2023
Techniques for workforce management in a contact center system
AFINITI LTD0 citations62
US11922213B2Mar 5, 2024
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US11915042B2Feb 27, 2024
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US11269682B2Mar 8, 2022
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US11467869B2Oct 11, 2022
Techniques for benchmarking pairing strategies in a task assignment system
AFINITI LTD0 citations60
US12075003B2Aug 27, 2024
Techniques for decisioning behavioral pairing in a task assignment system
AFINITI LTD0 citations59
AFINITI EUROPE TECH LTD
14 patentsUS10404861B2Sep 3, 2019
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD32 citations97
US10284727B2May 7, 2019
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD34 citations97
US10659613B2May 19, 2020
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD3 citations83
US9924041B2Mar 20, 2018
Techniques for case allocation
AFINITI EUROPE TECH LTD4 citations82
US10972610B2Apr 6, 2021
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD1 citations73
US10834263B2Nov 10, 2020
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD2 citations72
US10509671B2Dec 17, 2019
Techniques for behavioral pairing in a task assignment system
AFINITI EUROPE TECH LTD1 citations71
US10135988B2Nov 20, 2018
Techniques for case allocation
AFINITI EUROPE TECH LTD3 citations71
US11265421B2Mar 1, 2022
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations62
US10999439B2May 4, 2021
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations62
US10958789B2Mar 23, 2021
Techniques for case allocation
AFINITI EUROPE TECH LTD0 citations60
US10757260B2Aug 25, 2020
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations52
US10375246B2Aug 6, 2019
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations52
US10509669B2Dec 17, 2019
Techniques for benchmarking pairing strategies in a task assignment system
AFINITI EUROPE TECH LTD0 citations49
AFINITI INT HOLDINGS LTD
6 patentsUS10419616B2Sep 17, 2019
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD2 citations84
US10027812B1Jul 17, 2018
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD5 citations84
US9462127B2Oct 4, 2016
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD6 citations84
US10757264B2Aug 25, 2020
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD1 citations73
US10244117B2Mar 26, 2019
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD0 citations62
US10027811B1Jul 17, 2018
Matching using agent/caller sensitivity to performance
AFINITI INT HOLDINGS LTD0 citations52