Inventor
KHATRI VIKASH
US27 patents
⚠️ This page may combine multiple inventors who share the name “KHATRI VIKASH”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AFINITI LTD
15 patentsUS10116795B1Oct 30, 2018
Techniques for estimating expected performance in a task assignment system
AFINITI LTD20 citations94
US10496438B1Dec 3, 2019
Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
AFINITI LTD22 citations92
US11778097B2Oct 3, 2023
Techniques for pairing contacts and agents in a contact center system
AFINITI LTD1 citations73
US11418651B2Aug 16, 2022
Techniques for pairing contacts and agents in a contact center system
AFINITI LTD2 citations73
US11019214B2May 25, 2021
Techniques for pairing contacts and agents in a contact center system
AFINITI LTD2 citations73
US10757261B1Aug 25, 2020
Techniques for pairing contacts and agents in a contact center system
AFINITI LTD3 citations73
US10122860B1Nov 6, 2018
Techniques for estimating expected performance in a task assignment system
AFINITI LTD2 citations73
US11936817B2Mar 19, 2024
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations62
US11611659B2Mar 21, 2023
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations62
US11509768B2Nov 22, 2022
Techniques for hybrid behavioral pairing in a contact center system
AFINITI LTD0 citations62
US11425248B2Aug 23, 2022
Techniques for hybrid behavioral pairing in a contact center system
AFINITI LTD0 citations62
US11922213B2Mar 5, 2024
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US11915042B2Feb 27, 2024
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US11269682B2Mar 8, 2022
Techniques for behavioral pairing in a task assignment system
AFINITI LTD0 citations61
US10860371B2Dec 8, 2020
Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
AFINITI LTD1 citations60
AFINITI EUROPE TECH LTD
12 patentsUS9787841B2Oct 10, 2017
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD61 citations98
US9781269B2Oct 3, 2017
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD53 citations98
US10972610B2Apr 6, 2021
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD1 citations73
US10509671B2Dec 17, 2019
Techniques for behavioral pairing in a task assignment system
AFINITI EUROPE TECH LTD1 citations71
US11265421B2Mar 1, 2022
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations62
US10999439B2May 4, 2021
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations62
US10757260B2Aug 25, 2020
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations52
US10750023B2Aug 18, 2020
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD0 citations52
US10708431B2Jul 7, 2020
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD0 citations52
US10375246B2Aug 6, 2019
Techniques for estimating expected performance in a task assignment system
AFINITI EUROPE TECH LTD0 citations52
US10326884B2Jun 18, 2019
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD0 citations52
US10320985B2Jun 11, 2019
Techniques for hybrid behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD0 citations52