Inventor
SCHIN GREGORY P
US4 patents
Patents
4 patentsUS10999440B1May 4, 2021
Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environments
AVAYA INC3 citations65
US10827074B2Nov 3, 2020
Enforcement of contact center communication session routing behaviors
AVAYA INC2 citations65
US10587727B2Mar 10, 2020
Method and system for integrated optimized reporting
AVAYA INC0 citations32
US10282456B2May 7, 2019
Managing contact center metrics
AVAYA INC0 citations31