Inventor
YANNAM RAMAKRISHNA R
US53 patents
Patents
50 patentsUS11606462B2Mar 14, 2023
Integration of human agent and automated tools for interactive voice response (IVR) systems
BANK OF AMERICA7 citations85
US10999434B1May 4, 2021
Artificial intelligence (“AI”) integration with live chat
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US9424344B2Aug 23, 2016
Method and apparatus for natural language search for variables
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US11893356B1Feb 6, 2024
Chatbot co-pilot
BANK OF AMERICA3 citations72
US11144846B1Oct 12, 2021
Complex human-computer interactions
BANK OF AMERICA3 citations72
US11115530B1Sep 7, 2021
Integration of human agent and automated tools for interactive voice response (IVR) systems
BANK OF AMERICA2 citations72
US11895062B2Feb 6, 2024
Internal chatbot universe with a universal communication protocol
BANK OF AMERICA2 citations71
US11050885B1Jun 29, 2021
Call interception heuristics
BANK OF AMERICA6 citations71
US10120858B2Nov 6, 2018
Query analyzer
BANK OF AMERICA4 citations68
US11201966B1Dec 14, 2021
Interactive voice response system with a real time conversation scoring module
BANK OF AMERICA4 citations67
US12198074B2Jan 14, 2025
Executing a network of chatbots using a parallel bot approach
BANK OF AMERICA1 citations62
US11379759B2Jul 5, 2022
Complex human-computer interactions
BANK OF AMERICA0 citations62
US11302327B2Apr 12, 2022
Priori knowledge, canonical data forms, and preliminary entrentropy reduction for IVR
BANK OF AMERICA0 citations62
US12177172B2Dec 24, 2024
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US11824818B2Nov 21, 2023
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US11741158B2Aug 29, 2023
Hierarchical multi-tier language processing platform
BANK OF AMERICA0 citations61
US11403340B2Aug 2, 2022
Hierarchical multi-tier language processing platform
BANK OF AMERICA0 citations61
US12080294B2Sep 3, 2024
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US11966821B2Apr 23, 2024
Machine learning model builder
BANK OF AMERICA1 citations60
US11798551B2Oct 24, 2023
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US12255965B2Mar 18, 2025
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US11991256B2May 21, 2024
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US11967309B2Apr 23, 2024
Methods and apparatus for leveraging machine learning for generating responses in an interactive response system
BANK OF AMERICA1 citations59
US10951720B2Mar 16, 2021
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations58
US11457110B2Sep 27, 2022
Interactive voice response system with a real time conversation scoring module
BANK OF AMERICA0 citations56
US9165057B1Oct 20, 2015
Method and apparatus for extracting queries from webpages
BANK OF AMERICA2 citations54
US12425359B2Sep 23, 2025
Integration of AI-powered conversational messaging with a live agent interaction
BANK OF AMERICA0 citations51
US10825448B2Nov 3, 2020
Quantum technology for use with extracting intents from linguistics
BANK OF AMERICA0 citations51
US10665228B2May 26, 2020
Quantum technology for use with extracting intents from linguistics
BANK OF AMERICA0 citations51
US9720982B2Aug 1, 2017
Method and apparatus for natural language search for variables
BANK OF AMERICA0 citations51
US12579370B2Mar 17, 2026
Multilingual chatbot
BANK OF AMERICA0 citations50
US12488190B2Dec 2, 2025
Machine learning (ML)-based dual layer conversational assist system
BANK OF AMERICA0 citations50
US12406141B2Sep 2, 2025
Selection system for contextual prediction processing versus classical prediction processing
BANK OF AMERICA0 citations50
US12260855B2Mar 25, 2025
Semantic frame builder
BANK OF AMERICA0 citations50
US12177383B2Dec 24, 2024
Agent assist design—autoplay
BANK OF AMERICA0 citations50
US12063193B2Aug 13, 2024
Transfer of AI-powered conversational messaging within a mobile application
BANK OF AMERICA0 citations50
US11782974B2Oct 10, 2023
System and method for dynamically identifying and retrieving information responsive to voice requests
BANK OF AMERICA0 citations50
US11729121B2Aug 15, 2023
Executing a network of chatbots using a combination approach
BANK OF AMERICA0 citations50
US11715056B2Aug 1, 2023
Performance monitoring for communication systems
BANK OF AMERICA0 citations50
US11657819B2May 23, 2023
Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests
BANK OF AMERICA0 citations50
US11551674B2Jan 10, 2023
Multi-pipeline language processing platform
BANK OF AMERICA0 citations50
US12198016B2Jan 14, 2025
Machine learning model training system
BANK OF AMERICA0 citations49
US11948557B2Apr 2, 2024
Methods and apparatus for leveraging sentiment values in flagging and/or removal of real time workflows
BANK OF AMERICA0 citations49
US11595527B2Feb 28, 2023
Dynamic routing for communication systems
BANK OF AMERICA0 citations49
US11935532B2Mar 19, 2024
Methods and apparatus for leveraging an application programming interface (“API”) request for storing a list of sentiment values in real time interactive response systems
BANK OF AMERICA0 citations48
US11922928B2Mar 5, 2024
Multi-tier rule and AI processing for high-speed conversation scoring
BANK OF AMERICA0 citations48
US11935531B2Mar 19, 2024
Multi-tier rule and AI processing for high-speed conversation scoring and selecting of optimal responses
BANK OF AMERICA0 citations47
US12106053B2Oct 1, 2024
Artificial intelligence (AI)-powered legacy scenarios for use within a mobile application
BANK OF AMERICA0 citations45
US12099807B2Sep 24, 2024
Artificial intelligence (AI)-powered conversational messaging and completion engine for use within a mobile application
BANK OF AMERICA0 citations45
US11736421B1Aug 22, 2023
Artificial intelligence (AI)-powered conversational messaging within a mobile application
BANK OF AMERICA0 citations45
Showing the top 50 of 53 patents by PatentIndex Score.