Inventor
ANDAR RAVISHA
US24 patents
Patents
24 patentsUS11606462B2Mar 14, 2023
Integration of human agent and automated tools for interactive voice response (IVR) systems
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US10999434B1May 4, 2021
Artificial intelligence (“AI”) integration with live chat
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US11893356B1Feb 6, 2024
Chatbot co-pilot
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US11144846B1Oct 12, 2021
Complex human-computer interactions
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US11115530B1Sep 7, 2021
Integration of human agent and automated tools for interactive voice response (IVR) systems
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US11050885B1Jun 29, 2021
Call interception heuristics
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US11429601B2Aug 30, 2022
System for generating customized data input options using machine learning techniques
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US11379759B2Jul 5, 2022
Complex human-computer interactions
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US11741158B2Aug 29, 2023
Hierarchical multi-tier language processing platform
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US11403340B2Aug 2, 2022
Hierarchical multi-tier language processing platform
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US12080294B2Sep 3, 2024
System and method for voice controlled automatic information access and retrieval
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US11966821B2Apr 23, 2024
Machine learning model builder
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US11798551B2Oct 24, 2023
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US12488190B2Dec 2, 2025
Machine learning (ML)-based dual layer conversational assist system
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US12177383B2Dec 24, 2024
Agent assist design—autoplay
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US12063193B2Aug 13, 2024
Transfer of AI-powered conversational messaging within a mobile application
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US11782974B2Oct 10, 2023
System and method for dynamically identifying and retrieving information responsive to voice requests
BANK OF AMERICA0 citations50
US11715056B2Aug 1, 2023
Performance monitoring for communication systems
BANK OF AMERICA0 citations50
US11657819B2May 23, 2023
Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests
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US11551674B2Jan 10, 2023
Multi-pipeline language processing platform
BANK OF AMERICA0 citations50
US12198016B2Jan 14, 2025
Machine learning model training system
BANK OF AMERICA0 citations49
US11595527B2Feb 28, 2023
Dynamic routing for communication systems
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US11521596B2Dec 6, 2022
Machine learning framework for tuning interactive voice response systems
BANK OF AMERICA0 citations49
US12339837B2Jun 24, 2025
Concept mapping for chat agent complaint processing
BANK OF AMERICA0 citations36