Inventor

Noorizadeh Emad

US45 patents

Patents

45 patents

US9961200B1May 1, 2018

Priori knowledge, canonical data forms, and preliminary entrentropy reduction for IVR

BANK OF AMERICA0 citations62

US12177172B2Dec 24, 2024

Building and training a network of chatbots

BANK OF AMERICA0 citations61

US11824818B2Nov 21, 2023

Building and training a network of chatbots

BANK OF AMERICA0 citations61

US11741158B2Aug 29, 2023

Hierarchical multi-tier language processing platform

BANK OF AMERICA0 citations61

US11403340B2Aug 2, 2022

Hierarchical multi-tier language processing platform

BANK OF AMERICA0 citations61

US12080294B2Sep 3, 2024

System and method for voice controlled automatic information access and retrieval

BANK OF AMERICA0 citations60

US11966821B2Apr 23, 2024

Machine learning model builder

BANK OF AMERICA1 citations60

US11798551B2Oct 24, 2023

System and method for voice controlled automatic information access and retrieval

BANK OF AMERICA0 citations60

US11967309B2Apr 23, 2024

Methods and apparatus for leveraging machine learning for generating responses in an interactive response system

BANK OF AMERICA1 citations59

US11475885B2Oct 18, 2022

System for introducing scalability of an action-topic approach to deriving intents from utterances

BANK OF AMERICA0 citations59

US11457110B2Sep 27, 2022

Interactive voice response system with a real time conversation scoring module

BANK OF AMERICA0 citations56

US12425359B2Sep 23, 2025

Integration of AI-powered conversational messaging with a live agent interaction

BANK OF AMERICA0 citations51

US12579370B2Mar 17, 2026

Multilingual chatbot

BANK OF AMERICA0 citations50

US12431133B2Sep 30, 2025

Simulator of production scenarios in a non-production downstream environment

BANK OF AMERICA0 citations50

US12406141B2Sep 2, 2025

Selection system for contextual prediction processing versus classical prediction processing

BANK OF AMERICA0 citations50

US12321255B2Jun 3, 2025

Test case scenario real-time generator

BANK OF AMERICA0 citations50

US12260855B2Mar 25, 2025

Semantic frame builder

BANK OF AMERICA0 citations50

US12177383B2Dec 24, 2024

Agent assist design—autoplay

BANK OF AMERICA0 citations50

US11782974B2Oct 10, 2023

System and method for dynamically identifying and retrieving information responsive to voice requests

BANK OF AMERICA0 citations50

US11729121B2Aug 15, 2023

Executing a network of chatbots using a combination approach

BANK OF AMERICA0 citations50

US11715056B2Aug 1, 2023

Performance monitoring for communication systems

BANK OF AMERICA0 citations50

US11657819B2May 23, 2023

Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests

BANK OF AMERICA0 citations50

US11551674B2Jan 10, 2023

Multi-pipeline language processing platform

BANK OF AMERICA0 citations50

US12394410B2Aug 19, 2025

Action topic ontology

BANK OF AMERICA0 citations49

US12198016B2Jan 14, 2025

Machine learning model training system

BANK OF AMERICA0 citations49

US11948557B2Apr 2, 2024

Methods and apparatus for leveraging sentiment values in flagging and/or removal of real time workflows

BANK OF AMERICA0 citations49

US11595527B2Feb 28, 2023

Dynamic routing for communication systems

BANK OF AMERICA0 citations49

US11521596B2Dec 6, 2022

Machine learning framework for tuning interactive voice response systems

BANK OF AMERICA0 citations49

US12248500B2Mar 11, 2025

Dynamic response engine

BANK OF AMERICA0 citations48

US11935532B2Mar 19, 2024

Methods and apparatus for leveraging an application programming interface (“API”) request for storing a list of sentiment values in real time interactive response systems

BANK OF AMERICA0 citations48

US11922928B2Mar 5, 2024

Multi-tier rule and AI processing for high-speed conversation scoring

BANK OF AMERICA0 citations48

US10129400B2Nov 13, 2018

Automated response tool to reduce required caller questions for invoking proper service

BANK OF AMERICA1 citations48

US11935531B2Mar 19, 2024

Multi-tier rule and AI processing for high-speed conversation scoring and selecting of optimal responses

BANK OF AMERICA0 citations47

US12407777B2Sep 2, 2025

Performance optimization for real-time large language speech to text systems

BANK OF AMERICA0 citations46

US12278926B2Apr 15, 2025

Call center voice system for use with a real-time complaint identification system

BANK OF AMERICA0 citations46

US9936071B1Apr 3, 2018

Automated response tool

BANK OF AMERICA0 citations37

US9936072B1Apr 3, 2018

Automated response tool

BANK OF AMERICA0 citations37

US11977852B2May 7, 2024

Anaphoric reference resolution using natural language processing and machine learning

BANK OF AMERICA0 citations36

Noorizadeh Emad

Patents

Derived intent collision detection for use in a multi-intent matrix

Dynamic semantic role classification

Interactive voice response system with a real time conversation scoring module

Generating search queries for database searching

System and method for speech processing based on response content

Executing a network of chatbots using a parallel bot approach

System and method for speech processing based on response content

Priori knowledge, canonical data forms, and preliminary entrentropy reduction for IVR

Building and training a network of chatbots

Building and training a network of chatbots

Hierarchical multi-tier language processing platform

Hierarchical multi-tier language processing platform

System and method for voice controlled automatic information access and retrieval

Machine learning model builder

System and method for voice controlled automatic information access and retrieval

Methods and apparatus for leveraging machine learning for generating responses in an interactive response system

System for introducing scalability of an action-topic approach to deriving intents from utterances

Interactive voice response system with a real time conversation scoring module

Integration of AI-powered conversational messaging with a live agent interaction

Multilingual chatbot

Simulator of production scenarios in a non-production downstream environment

Selection system for contextual prediction processing versus classical prediction processing

Test case scenario real-time generator

Semantic frame builder

Agent assist design—autoplay

System and method for dynamically identifying and retrieving information responsive to voice requests

Executing a network of chatbots using a combination approach

Performance monitoring for communication systems

Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests

Multi-pipeline language processing platform

Action topic ontology

Machine learning model training system

Methods and apparatus for leveraging sentiment values in flagging and/or removal of real time workflows

Dynamic routing for communication systems

Machine learning framework for tuning interactive voice response systems

Dynamic response engine

Methods and apparatus for leveraging an application programming interface (“API”) request for storing a list of sentiment values in real time interactive response systems

Multi-tier rule and AI processing for high-speed conversation scoring

Automated response tool to reduce required caller questions for invoking proper service

Multi-tier rule and AI processing for high-speed conversation scoring and selecting of optimal responses

Performance optimization for real-time large language speech to text systems

Call center voice system for use with a real-time complaint identification system

Automated response tool

Automated response tool

Anaphoric reference resolution using natural language processing and machine learning