Inventor
SHAH PRIYANK R
US27 patents
Patents
27 patentsUS11606462B2Mar 14, 2023
Integration of human agent and automated tools for interactive voice response (IVR) systems
BANK OF AMERICA7 citations85
US10999434B1May 4, 2021
Artificial intelligence (“AI”) integration with live chat
BANK OF AMERICA17 citations84
US11144846B1Oct 12, 2021
Complex human-computer interactions
BANK OF AMERICA3 citations72
US11115530B1Sep 7, 2021
Integration of human agent and automated tools for interactive voice response (IVR) systems
BANK OF AMERICA2 citations72
US11895062B2Feb 6, 2024
Internal chatbot universe with a universal communication protocol
BANK OF AMERICA2 citations71
US12198074B2Jan 14, 2025
Executing a network of chatbots using a parallel bot approach
BANK OF AMERICA1 citations62
US11379759B2Jul 5, 2022
Complex human-computer interactions
BANK OF AMERICA0 citations62
US11375022B2Jun 28, 2022
System for real-time management of session objects and for application programming interface (API) mocking
BANK OF AMERICA0 citations62
US11115502B1Sep 7, 2021
System for real-time management of session objects and for application programming interface (API) mocking
BANK OF AMERICA1 citations62
US12177172B2Dec 24, 2024
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US11824818B2Nov 21, 2023
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US11741158B2Aug 29, 2023
Hierarchical multi-tier language processing platform
BANK OF AMERICA0 citations61
US11403340B2Aug 2, 2022
Hierarchical multi-tier language processing platform
BANK OF AMERICA0 citations61
US12080294B2Sep 3, 2024
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US11798551B2Oct 24, 2023
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US12255965B2Mar 18, 2025
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US11991256B2May 21, 2024
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US10951720B2Mar 16, 2021
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations58
US12425359B2Sep 23, 2025
Integration of AI-powered conversational messaging with a live agent interaction
BANK OF AMERICA0 citations51
US12063193B2Aug 13, 2024
Transfer of AI-powered conversational messaging within a mobile application
BANK OF AMERICA0 citations50
US11729121B2Aug 15, 2023
Executing a network of chatbots using a combination approach
BANK OF AMERICA0 citations50
US11715056B2Aug 1, 2023
Performance monitoring for communication systems
BANK OF AMERICA0 citations50
US11551674B2Jan 10, 2023
Multi-pipeline language processing platform
BANK OF AMERICA0 citations50
US11595527B2Feb 28, 2023
Dynamic routing for communication systems
BANK OF AMERICA0 citations49
US10129400B2Nov 13, 2018
Automated response tool to reduce required caller questions for invoking proper service
BANK OF AMERICA1 citations48
US9936072B1Apr 3, 2018
Automated response tool
BANK OF AMERICA0 citations37
US9936071B1Apr 3, 2018
Automated response tool
BANK OF AMERICA0 citations37