Inventor
GOLANI SUSHIL
US24 patents
⚠️ This page may combine multiple inventors who share the name “GOLANI SUSHIL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
BANK OF AMERICA
22 patentsUS10999434B1May 4, 2021
Artificial intelligence (“AI”) integration with live chat
BANK OF AMERICA17 citations84
US11895062B2Feb 6, 2024
Internal chatbot universe with a universal communication protocol
BANK OF AMERICA2 citations71
US11356390B1Jun 7, 2022
Multi-dimensional/multi-actor conversational bot
BANK OF AMERICA3 citations69
US10120858B2Nov 6, 2018
Query analyzer
BANK OF AMERICA4 citations68
US12198074B2Jan 14, 2025
Executing a network of chatbots using a parallel bot approach
BANK OF AMERICA1 citations62
US12177172B2Dec 24, 2024
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US11824818B2Nov 21, 2023
Building and training a network of chatbots
BANK OF AMERICA0 citations61
US12080294B2Sep 3, 2024
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US11798551B2Oct 24, 2023
System and method for voice controlled automatic information access and retrieval
BANK OF AMERICA0 citations60
US12255965B2Mar 18, 2025
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US11991256B2May 21, 2024
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations59
US11967309B2Apr 23, 2024
Methods and apparatus for leveraging machine learning for generating responses in an interactive response system
BANK OF AMERICA1 citations59
US11595326B2Feb 28, 2023
Multi-dimensional/multi-actor conversational bot
BANK OF AMERICA0 citations59
US10951720B2Mar 16, 2021
Multi-channel cognitive resource platform
BANK OF AMERICA0 citations58
US11782974B2Oct 10, 2023
System and method for dynamically identifying and retrieving information responsive to voice requests
BANK OF AMERICA0 citations50
US11729121B2Aug 15, 2023
Executing a network of chatbots using a combination approach
BANK OF AMERICA0 citations50
US11657819B2May 23, 2023
Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests
BANK OF AMERICA0 citations50
US11935532B2Mar 19, 2024
Methods and apparatus for leveraging an application programming interface (“API”) request for storing a list of sentiment values in real time interactive response systems
BANK OF AMERICA0 citations48
US11922928B2Mar 5, 2024
Multi-tier rule and AI processing for high-speed conversation scoring
BANK OF AMERICA0 citations48
US11935531B2Mar 19, 2024
Multi-tier rule and AI processing for high-speed conversation scoring and selecting of optimal responses
BANK OF AMERICA0 citations47
US12278926B2Apr 15, 2025
Call center voice system for use with a real-time complaint identification system
BANK OF AMERICA0 citations46
US12438983B2Oct 7, 2025
Communication session interruption and dynamic learning system
BANK OF AMERICA0 citations43