Inventor
PORTMAN LEON
IL29 patents
⚠️ This page may combine multiple inventors who share the name “PORTMAN LEON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
PORTMAN LEON
8 patentsUS8531501B2Sep 10, 2013
System and method for assisting an agent in a contact center
PORTMAN LEON43 citations89
US8320536B2Nov 27, 2012
Method and system for centralized recording in a distributed environment
PORTMAN LEON12 citations79
US8693998B2Apr 8, 2014
System and method for managing a customer service session
PORTMAN LEON4 citations70
US8199896B2Jun 12, 2012
Session board controller based post call routing for customer feedback application
PORTMAN LEON4 citations57
US8233595B2Jul 31, 2012
System and method for forwarding a session based on a recording capacity
PORTMAN LEON0 citations47
US9258134B2Feb 9, 2016
System and method for recording communication interaction over a mobile device
PORTMAN LEON1 citations44
US8094787B2Jan 10, 2012
Method and system for utilizing information for efficient recording solutions in a complex multi-media recording environment
PORTMAN LEON0 citations43
US8743867B2Jun 3, 2014
System and method for transferring interaction metadata messages over communication services
PORTMAN LEON0 citations37
NICE LTD
7 patentsUSRE49486EApr 4, 2023
System and method for tracking web interactions with real time analytics
NICE LTD4 citations83
USRE47896EMar 3, 2020
System and method for tracking web interactions with real time analytics
NICE LTD11 citations83
USRE48681EAug 10, 2021
System and method for tracking web interactions with real time analytics
NICE LTD2 citations70
USRE50696EDec 9, 2025
System and method for tracking web interactions with real time analytics
NICE LTD0 citations59
US10868911B1Dec 15, 2020
System and method for automatically validating agent implementation of training material
NICE LTD0 citations44
US10798243B2Oct 6, 2020
System and method for automatically validating agent implementation of training material
NICE LTD0 citations44
US10694037B2Jun 23, 2020
System and method for automatically validating agent implementation of training material
NICE LTD0 citations44
NICE SYSTEMS LTD
4 patentsUS7660297B2Feb 9, 2010
Voice over IP forwarding
NICE SYSTEMS LTD43 citations86
US9401990B2Jul 26, 2016
System and method for real-time customized agent training
NICE SYSTEMS LTD7 citations80
US8909811B2Dec 9, 2014
Peer-to-peer telephony recording
NICE SYSTEMS LTD6 citations80
US8380872B2Feb 19, 2013
Peer-to-peer telephony recording
NICE SYSTEMS LTD7 citations80
AMAZON TECH INC
4 patentsUS11544334B2Jan 3, 2023
Context-based natural language searches
AMAZON TECH INC3 citations71
US11423897B1Aug 23, 2022
Techniques for providing adaptive responses
AMAZON TECH INC5 citations63
US11816712B1Nov 14, 2023
Systems and methods for generation, execution and evaluation of synthetic shopping sessions
AMAZON TECH INC0 citations44
US11675842B1Jun 13, 2023
Generation of recommendation results using a verbal query
AMAZON TECH INC0 citations43