Inventor
CONWAY KELLY
US49 patents
⚠️ This page may combine multiple inventors who share the name “CONWAY KELLY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
MATTERSIGHT CORP
39 patentsUS7995717B2Aug 9, 2011
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
MATTERSIGHT CORP244 citations99
US9269374B1Feb 23, 2016
Predictive video analytics system and methods
MATTERSIGHT CORP48 citations98
US9699307B2Jul 4, 2017
Method and system for automatically routing a telephonic communication
MATTERSIGHT CORP10 citations93
US10218850B2Feb 26, 2019
Real-time customer profile based predictive routing
MATTERSIGHT CORP11 citations92
US9667788B2May 30, 2017
Responsive communication system for analyzed multichannel electronic communication
MATTERSIGHT CORP11 citations92
US9565312B2Feb 7, 2017
Real-time predictive routing
MATTERSIGHT CORP11 citations92
US9407768B2Aug 2, 2016
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP21 citations92
US9357071B2May 31, 2016
Method and system for analyzing a communication by applying a behavioral model thereto
MATTERSIGHT CORP9 citations92
US9137373B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9137372B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9106748B2Aug 11, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP16 citations92
US9083801B2Jul 14, 2015
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP17 citations92
US9083804B2Jul 14, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP22 citations92
US8867733B1Oct 21, 2014
Real-time predictive routing
MATTERSIGHT CORP21 citations92
US10129402B1Nov 13, 2018
Customer satisfaction analysis of caller interaction event data system and methods
MATTERSIGHT CORP7 citations84
US10129394B2Nov 13, 2018
Telephonic communication routing system based on customer satisfaction
MATTERSIGHT CORP3 citations84
US10104233B2Oct 16, 2018
Coaching portal and methods based on behavioral assessment data
MATTERSIGHT CORP4 citations84
US9942400B2Apr 10, 2018
System and methods for analyzing multichannel communications including voice data
MATTERSIGHT CORP8 citations84
US9848085B2Dec 19, 2017
Customer satisfaction-based predictive routing and methods
MATTERSIGHT CORP9 citations84
US9571650B2Feb 14, 2017
Method and system for generating a responsive communication based on behavioral assessment data
MATTERSIGHT CORP7 citations84
US9398157B2Jul 19, 2016
Optimized predictive routing and methods
MATTERSIGHT CORP7 citations84
US9270826B2Feb 23, 2016
System for automatically routing a communication
MATTERSIGHT CORP5 citations84
US9191510B2Nov 17, 2015
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP7 citations84
US8983054B2Mar 17, 2015
Method and system for automatically routing a telephonic communication
MATTERSIGHT CORP7 citations84
US8891754B2Nov 18, 2014
Method and system for automatically routing a telephonic communication
MATTERSIGHT CORP8 citations84
US10262195B2Apr 16, 2019
Predictive and responsive video analytics system and methods
MATTERSIGHT CORP2 citations73
US9936075B2Apr 3, 2018
Adaptive occupancy real-time predictive routing
MATTERSIGHT CORP2 citations73
US9667795B2May 30, 2017
Dynamic occupancy predictive routing and methods
MATTERSIGHT CORP3 citations73
US9432511B2Aug 30, 2016
Method and system of searching for communications for playback or analysis
MATTERSIGHT CORP3 citations73
US10084918B2Sep 25, 2018
Delayed-assignment predictive routing and methods
MATTERSIGHT CORP3 citations70
US10021248B2Jul 10, 2018
Method and system for analyzing caller interaction event data
MATTERSIGHT CORP1 citations63
US9692894B2Jun 27, 2017
Customer satisfaction system and method based on behavioral assessment data
MATTERSIGHT CORP1 citations63
US9437215B2Sep 6, 2016
Predictive video analytics system and methods
MATTERSIGHT CORP2 citations63
US9124701B2Sep 1, 2015
Method and system for automatically routing a telephonic communication
MATTERSIGHT CORP2 citations63
US8023639B2Sep 20, 2011
Method and system determining the complexity of a telephonic communication received by a contact center
MATTERSIGHT CORP5 citations63
US11043136B2Jun 22, 2021
Personality-type training system and methods
MATTERSIGHT CORP0 citations59
US10366620B2Jul 30, 2019
Linguistic analysis of stored electronic communications
MATTERSIGHT CORP1 citations59
US10194029B2Jan 29, 2019
System and methods for analyzing online forum language
MATTERSIGHT CORP0 citations52
US10601994B2Mar 24, 2020
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
MATTERSIGHT CORP0 citations49
CONWAY KELLY
8 patentsUS8094790B2Jan 10, 2012
Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
CONWAY KELLY280 citations98
US8781102B2Jul 15, 2014
Method and system for analyzing a communication by applying a behavioral model thereto
CONWAY KELLY18 citations92
US8718262B2May 6, 2014
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
CONWAY KELLY24 citations92
US8594285B2Nov 26, 2013
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
CONWAY KELLY17 citations92
US8611523B2Dec 17, 2013
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
CONWAY KELLY9 citations84
US8170195B2May 1, 2012
Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
CONWAY KELLY6 citations70
US9225841B2Dec 29, 2015
Method and system for selecting and navigating to call examples for playback or analysis
CONWAY KELLY2 citations63
US10419611B2Sep 17, 2019
System and methods for determining trends in electronic communications
CONWAY KELLY0 citations49