Inventor

GUSTAFSON DAVID

US62 patents

⚠️ This page may combine multiple inventors who share the name “GUSTAFSON DAVID”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GUSTAFSON DAVID

MATTERSIGHT CORP

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Personality-based intelligent personal assistant system and methods

Personality-based chatbot and methods

Method and system for automatically routing a telephonic communication

Real-time customer profile based predictive routing

Responsive communication system for analyzed multichannel electronic communication

Real-time predictive routing

Methods and system for analyzing multichannel electronic communication data

Method and system for analyzing a communication by applying a behavioral model thereto

Real-time predictive routing

Real-time predictive routing

Optimized predictive routing and methods

Optimized predictive routing and methods

Methods and system for analyzing multichannel electronic communication data

Real-time predictive routing

Customer satisfaction analysis of caller interaction event data system and methods

Telephonic communication routing system based on customer satisfaction

Coaching portal and methods based on behavioral assessment data

System and methods for analyzing multichannel communications including voice data

Customer satisfaction-based predictive routing and methods

Methods and apparatus for identifying fraudulent callers

Methods and apparatus for identifying fraudulent callers

Method and system for generating a responsive communication based on behavioral assessment data

Optimized predictive routing and methods

System for automatically routing a communication

Methods and system for analyzing multichannel electronic communication data

Method and system for automatically routing a telephonic communication

Method and system for automatically routing a telephonic communication

Customer-based interaction outcome prediction methods and system

Customer-based interaction outcome prediction methods and system

Essay analytics system and methods

Adaptive occupancy real-time predictive routing

Dynamic occupancy predictive routing and methods

Method and system of searching for communications for playback or analysis

Delayed-assignment predictive routing and methods

CONWAY KELLY

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Method and system for analyzing a communication by applying a behavioral model thereto

Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation

Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center

ECOTALITY INC

Electric vehicle charging station

Electric vehicle charging station

Electric vehicle charging station

Electric vehicle charging station

DANSON CHRISTOPHER

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

KONINKL PHILIPS ELECTRONICS NV

Programmable universal remote control unit and method of programming same

CONTEC CORP

Programmable universal remote control unit and method of programming same

ELOYALTY CORP

Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics

MICROSOFT CORP

Transforming visualized data through visual analytics based on interactivity