Inventor

BROWN DOUGLAS

US88 patents

⚠️ This page may combine multiple inventors who share the name “BROWN DOUGLAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

BROWN DOUGLAS

MATTERSIGHT CORP

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Method and system for automatically routing a telephonic communication

Real-time customer profile based predictive routing

Responsive communication system for analyzed multichannel electronic communication

Real-time predictive routing

Methods and system for analyzing multichannel electronic communication data

Method and system for analyzing a communication by applying a behavioral model thereto

Real-time predictive routing

Real-time predictive routing

Optimized predictive routing and methods

Methods and system for analyzing multichannel electronic communication data

Optimized predictive routing and methods

Real-time predictive routing

Telephonic communication routing system based on customer satisfaction

Customer satisfaction analysis of caller interaction event data system and methods

Coaching portal and methods based on behavioral assessment data

System and methods for analyzing multichannel communications including voice data

Customer satisfaction-based predictive routing and methods

Methods and apparatus for identifying fraudulent callers

Methods and apparatus for identifying fraudulent callers

Method and system for generating a responsive communication based on behavioral assessment data

Optimized predictive routing and methods

System for automatically routing a communication

Methods and system for analyzing multichannel electronic communication data

Method and system for automatically routing a telephonic communication

Method and system for automatically routing a telephonic communication

Customer-based interaction outcome prediction methods and system

Customer-based interaction outcome prediction methods and system

Trend identification and behavioral analytics system and methods

CONWAY KELLY

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Method and system for analyzing a communication by applying a behavioral model thereto

Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation

BROWN DOUGLAS

Database system having a service level goal responsive regulator

Index selection in a multi-system database management system

Optimizing the execution of a query in a multi-database system

Database system having a regulator that performs workload regulation based on optimizer estimates

Dynamic control and regulation of critical database resources using a virtual memory table interface

AXCELIS TECH INC

Segmented cold plate for rapid thermal processing (RTP) tool for conduction cooling

Optical path improvement, focus length change compensation, and stray light reduction for temperature measurement system of RTP tool

Segmented cold plate for rapid thermal processing (RTP) tool for conduction cooling

RICHARDS ANITA

System, method, and computer-readable medium to facilitate application of arrival rate qualifications to missed throughput server level goals

System, method, and computer-readable medium for applying conditional resource throttles to facilitate workload management in a database system

BURGER LOUIS

Accurate and timely enforcement of system resource allocation rules

ASHFIELD JAMES

Location based authentication of mobile device transactions

DANSON CHRISTOPHER

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

(unassigned)

Photographic lighting system

BOEING CO

Apparatuses and methods for reducing ozone creation from ultraviolet (UV) light

HENKEL CORP

Protective reaction rinse for autodeposition coatings