Inventor
SKEEN WILLIAM DUANE
US12 patents
Patents
12 patentsUS10218850B2Feb 26, 2019
Real-time customer profile based predictive routing
MATTERSIGHT CORP11 citations92
US9565312B2Feb 7, 2017
Real-time predictive routing
MATTERSIGHT CORP11 citations92
US9137373B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9137372B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9106748B2Aug 11, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP16 citations92
US9083804B2Jul 14, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP22 citations92
US8867733B1Oct 21, 2014
Real-time predictive routing
MATTERSIGHT CORP21 citations92
US9848085B2Dec 19, 2017
Customer satisfaction-based predictive routing and methods
MATTERSIGHT CORP9 citations84
US9398157B2Jul 19, 2016
Optimized predictive routing and methods
MATTERSIGHT CORP7 citations84
US10448887B2Oct 22, 2019
Biometric customer service agent analysis systems and methods
MATTERSIGHT CORP6 citations73
US9936075B2Apr 3, 2018
Adaptive occupancy real-time predictive routing
MATTERSIGHT CORP2 citations73
US9667795B2May 30, 2017
Dynamic occupancy predictive routing and methods
MATTERSIGHT CORP3 citations73