Inventor
JOYCE BRENDAN
US14 patents
⚠️ This page may combine multiple inventors who share the name “JOYCE BRENDAN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
MATTERSIGHT CORP
13 patentsUS10218850B2Feb 26, 2019
Real-time customer profile based predictive routing
MATTERSIGHT CORP11 citations92
US9565312B2Feb 7, 2017
Real-time predictive routing
MATTERSIGHT CORP11 citations92
US9137372B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9137373B2Sep 15, 2015
Real-time predictive routing
MATTERSIGHT CORP10 citations92
US9106748B2Aug 11, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP16 citations92
US9083804B2Jul 14, 2015
Optimized predictive routing and methods
MATTERSIGHT CORP22 citations92
US8867733B1Oct 21, 2014
Real-time predictive routing
MATTERSIGHT CORP21 citations92
US9848085B2Dec 19, 2017
Customer satisfaction-based predictive routing and methods
MATTERSIGHT CORP9 citations84
US9398157B2Jul 19, 2016
Optimized predictive routing and methods
MATTERSIGHT CORP7 citations84
US9936075B2Apr 3, 2018
Adaptive occupancy real-time predictive routing
MATTERSIGHT CORP2 citations73
US9667795B2May 30, 2017
Dynamic occupancy predictive routing and methods
MATTERSIGHT CORP3 citations73
US10084918B2Sep 25, 2018
Delayed-assignment predictive routing and methods
MATTERSIGHT CORP3 citations70
US11336770B2May 17, 2022
Systems and methods for analyzing coaching comments
MATTERSIGHT CORP4 citations68