Inventor

DANSON CHRISTOPHER

US64 patents

⚠️ This page may combine multiple inventors who share the name “DANSON CHRISTOPHER”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

DANSON CHRISTOPHER

MATTERSIGHT CORP

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Predictive video analytics system and methods

Personality-based intelligent personal assistant system and methods

Personality-based chatbot and methods

Method and system for automatically routing a telephonic communication

Responsive communication system for analyzed multichannel electronic communication

Methods and system for analyzing multichannel electronic communication data

Method and system for analyzing a communication by applying a behavioral model thereto

Personality analysis of mono-recording system and methods

Optimized predictive routing and methods

Methods and system for analyzing multichannel electronic communication data

Optimized predictive routing and methods

Customer satisfaction analysis of caller interaction event data system and methods

Telephonic communication routing system based on customer satisfaction

Coaching portal and methods based on behavioral assessment data

System and methods for analyzing multichannel communications including voice data

Customer satisfaction-based predictive routing and methods

Methods and apparatus for identifying fraudulent callers

Methods and apparatus for identifying fraudulent callers

Method and system for generating a responsive communication based on behavioral assessment data

Optimized predictive routing and methods

System for automatically routing a communication

Methods and system for analyzing multichannel electronic communication data

Method and system for automatically routing a telephonic communication

Method and system for automatically routing a telephonic communication

Customer-based interaction outcome prediction methods and system

Customer-based interaction outcome prediction methods and system

Online classroom analytics system and methods

Trend identification and behavioral analytics system and methods

Biometric customer service agent analysis systems and methods

Essay analytics system and methods

Predictive and responsive video analytics system and methods

Dynamic occupancy predictive routing and methods

Method and system of searching for communications for playback or analysis

Distress analysis of mono-recording system and methods

Delayed-assignment predictive routing and methods

Predictive analytic systems and methods

Systems and methods for analyzing coaching comments

Methods and system for reducing false positive voice print matching

Method and system for analyzing caller interaction event data

Customer satisfaction system and method based on behavioral assessment data

Predictive video analytics system and methods

CONWAY KELLY

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Method and system for analyzing a communication by applying a behavioral model thereto

Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation

Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center

DANSON CHRISTOPHER

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

ELOYALTY CORP

Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics