Inventor
KUMAR PRAPHUL
US36 patents
⚠️ This page may combine multiple inventors who share the name “KUMAR PRAPHUL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
22 patentsUS10346635B2Jul 9, 2019
System and method for data management and task routing based on data tagging
GENESYS TELECOMMUNICATIONS LABORATORIES INC242 citations96
USD771643SNov 15, 2016
Display screen with graphical user interface
GENESYS TELECOMMUNICATIONS LABORATORIES INC68 citations96
USD763863SAug 16, 2016
Display screen with graphical user interface
GENESYS TELECOMMUNICATIONS LABORATORIES INC46 citations94
US9571646B2Feb 14, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US9900438B1Feb 20, 2018
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
USD802613SNov 14, 2017
Display screen with graphical user interface
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US10484539B2Nov 19, 2019
System and method for managing interaction flow for contact centers
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations73
US10382626B2Aug 13, 2019
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9992341B2Jun 5, 2018
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10015315B2Jul 3, 2018
Call center builder platform
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71
US9485359B2Nov 1, 2016
Recording user communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations71
US10027618B2Jul 17, 2018
Social media feedback for routing user communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69
US11228682B2Jan 18, 2022
Technologies for incorporating an augmented voice communication into a communication routing configuration
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations65
US10222933B2Mar 5, 2019
System and method for managing multiple interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US9860379B2Jan 2, 2018
Recording user communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations61
US10009463B2Jun 26, 2018
Multi-channel delivery platform
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9866692B2Jan 9, 2018
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9706050B2Jul 11, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations52
US10666804B2May 26, 2020
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US10359923B2Jul 23, 2019
Application builder platform
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10225407B2Mar 5, 2019
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10270908B2Apr 23, 2019
Visual interactive voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48
ANGEL COM INCORPORATED
7 patentsUS9468040B2Oct 11, 2016
Multi-channel delivery platform
ANGEL COM INCORPORATED7 citations84
US10101974B2Oct 16, 2018
Contact center application creating using reusable program modules
ANGEL COM INCORPORATED10 citations83
US9571636B2Feb 14, 2017
Call center builder platform
ANGEL COM INCORPORATED8 citations82
US9712481B2Jul 18, 2017
Social media feedback for routing user communications
ANGEL COM INCORPORATED8 citations80
US10063701B2Aug 28, 2018
Custom grammars builder platform
ANGEL COM INCORPORATED6 citations72
US9742913B2Aug 22, 2017
Recording user communications
ANGEL COM INCORPORATED2 citations72
US9467563B1Oct 11, 2016
Visual interactive voice response system
ANGEL COM INCORPORATED4 citations69
ANGEL COM INC
5 patentsUS9313332B1Apr 12, 2016
Routing user communications to agents
ANGEL COM INC96 citations97
US9148512B1Sep 29, 2015
Routing user communications to agents
ANGEL COM INC41 citations97
US8917828B2Dec 23, 2014
Multi-channel delivery platform
ANGEL COM INC12 citations84
US9285974B2Mar 15, 2016
Application builder platform
ANGEL COM INC7 citations82
US9185219B2Nov 10, 2015
Recording user communications
ANGEL COM INC7 citations82