Inventor
SHTIVELMAN YURI
US25 patents
⚠️ This page may combine multiple inventors who share the name “SHTIVELMAN YURI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
21 patentsUS6535492B2Mar 18, 2003
Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set
GENESYS TELECOMM LAB INC168 citations99
US6393015B1May 21, 2002
Method and apparatus for automatic network connection between a small business and a client
GENESYS TELECOMM LAB INC264 citations99
US6389028B1May 14, 2002
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
GENESYS TELECOMM LAB INC212 citations99
US6346952B1Feb 12, 2002
Method and apparatus for summarizing previous threads in a communication-center chat session
GENESYS TELECOMM LAB INC370 citations99
US5926539AJul 20, 1999
Method and apparatus for determining agent availability based on level of uncompleted tasks
GENESYS TELECOMM LAB INC350 citations99
US6263066B1Jul 17, 2001
Multimedia managing and prioritized queuing system integrated with intelligent routing capability
GENESYS TELECOMM LAB INC183 citations98
US6259692B1Jul 10, 2001
Internet call waiting
GENESYS TELECOMM LAB INC125 citations98
US6078581AJun 20, 2000
Internet call waiting
GENESYS TELECOMM LAB INC372 citations98
US5960073ASep 28, 1999
Method and apparatus for providing an interactive home agent with access to call center functionality and resources
GENESYS TELECOMM LAB INC332 citations98
US6449358B1Sep 10, 2002
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
GENESYS TELECOMM LAB INC205 citations96
US6563788B1May 13, 2003
Method and apparatus for call distribution and override with priority recognition and fairness timing routines
GENESYS TELECOMM LAB INC70 citations95
US6157655ADec 5, 2000
Method for estimating telephony system-queue waiting time in an agent level routing environment
GENESYS TELECOMM LAB INC137 citations95
US6320951B1Nov 20, 2001
Transfer-connect telephony services utilizing automated audio systems
GENESYS TELECOMM LAB INC61 citations93
US7668171B2Feb 23, 2010
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
GENESYS TELECOMM LAB INC13 citations92
US6724764B2Apr 20, 2004
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
GENESYS TELECOMM LAB INC18 citations92
US7372956B1May 13, 2008
Method and apparatus for providing an interactive home agent with access to call center functionality and resources
GENESYS TELECOMM LAB INC23 citations91
US7558383B2Jul 7, 2009
Initial routing of internet-protocol network telephone calls
GENESYS TELECOMM LAB INC31 citations90
US7016485B2Mar 21, 2006
Emergency call load management for call centers
GENESYS TELECOMM LAB INC9 citations74
US6788781B2Sep 7, 2004
Emergency call load management for call centers
GENESYS TELECOMM LAB INC11 citations74
US7602766B2Oct 13, 2009
Method and apparatus for automatic network connection between a small business and a client
GENESYS TELECOMM LAB INC3 citations63
US7756109B2Jul 13, 2010
Method and apparatus for automatic network connection between a small business and a client
GENESYS TELECOMM LAB INC0 citations52