Inventor
GODFREY KATHERINE
US2 patents
Patents
2 patentsUS6937705B1Aug 30, 2005
Apparatus and method for visually representing events in calls handled by an automated response system
VERIZON CORPORATE SERV GROUP100 citations95
US6879685B1Apr 12, 2005
Apparatus and method for analyzing routing of calls in an automated response system
VERIZON CORPORATE SERV GROUP149 citations95